Shipping policy
Last updated: 1/09/2025
Shipping Information
We're committed to getting your Blowy to you quickly. All orders are carefully processed and shipped to ensure fast, reliable delivery across Australia and New Zealand.
Countries We Ship To
We currently ship to:
- ✅ Australia (including PO Boxes and Parcel Lockers)
- ✅ New Zealand
For other international destinations, please contact us at info@blowy.com.au
Processing Time
- All orders: 1-2 business days
- Order cutoff: Orders placed before 2 PM AEST are processed same business day
- Weekends: Orders placed on weekends are processed Monday
Shipping Times & Costs
Australia 🇦🇺
| Shipping Method | Timeframe | Cost | Tracking |
|---|---|---|---|
| Standard Shipping | 2-3 business days | $9.95 | ✓ Included |
| Express Shipping | 1-2 business days | $14.95 | ✓ Included |
| FREE Standard Shipping | 2-3 business days | Orders over $100 | ✓ Included |
New Zealand 🇳🇿
| Shipping Method | Timeframe | Cost | Tracking |
|---|---|---|---|
| Standard Shipping | 3-5 business days | $12.95 | ✓ Included |
| Express Shipping | 2-3 business days | $19.95 | ✓ Included |
| FREE Standard Shipping | 3-5 business days | Orders over $100 | ✓ Included |
Note: Shipping times are from dispatch date. Total delivery time = Processing time (1-2 days) + Shipping time.
Free Shipping
🎉 FREE standard shipping on all orders over $100!
- Automatically applied at checkout
- No code needed
- Applies to both Australia and New Zealand
What Happens After You Order
- Order Confirmation: Immediate email confirmation with order details
- Processing: Your order is prepared within 1-2 business days
- Shipping Notification: Email with tracking number when dispatched
- Tracking: Monitor your delivery progress online
- Delivery: Direct to your door or specified address
Tracking Your Order
- ✓ All orders include full tracking - no exceptions
- Tracking number emailed when your order ships
- Track your order 24/7 via the link in your shipping confirmation
- Tracking typically updates within 24 hours of dispatch
Delivery Options
We Deliver To:
- ✓ Residential addresses
- ✓ Business addresses
- ✓ PO Boxes
- ✓ Parcel Lockers
- ✓ Australia Post collection points
Delivery Notes:
- Please ensure your shipping address is complete and accurate
- Include apartment/unit numbers where applicable
- Provide a contact phone number for delivery updates
- Signature may be required based on your location
Stock Availability
In Stock Items
- Ship within 1-2 business days
- Over 95% of orders are in stock
Temporarily Out of Stock
- We'll notify you immediately if an item is out of stock
- Options provided:
- Wait for restock (usually 5-7 days)
- Receive full refund
- Choose an alternative product
- If you choose to wait, we'll provide regular updates on expected arrival
Peak Periods
During busy periods, processing may extend to 2-3 business days:
- Black Friday/Cyber Monday week
- December holidays
- End of financial year sales
We'll always notify you of any expected delays.
Important Information
GST & Duties
- Australia: All prices include GST - no surprises at delivery
- New Zealand: GST included for orders under $1000 NZD
Missed Deliveries
If you're not home:
- Courier will leave a calling card
- Your package will be available at local collection point
- Or redelivery can be arranged
Order Changes
- Within 1 hour: Can be modified via email
- After 1 hour: May already be in processing
- After dispatch: Cannot be changed (see Returns Policy)
Shipping Issues Resolution
Package hasn't arrived?
- Check tracking for latest updates
- Allow full delivery timeframe to pass
- Contact us - we'll investigate immediately
Package shows delivered but not received?
- Check with neighbors/building manager
- Check safe drop locations
- Contact us within 48 hours
Package damaged in transit?
- Take photos immediately
- Keep all packaging
- Contact us for instant replacement
Customer Service Commitment
We pride ourselves on fast, reliable shipping. If your order doesn't arrive within the specified timeframe, contact us immediately and we'll:
- Investigate with our shipping partner
- Provide regular updates
- Send replacement or full refund if package is lost
Contact Us
Questions about your shipment? We're here to help!
Email: info@blowy.com.au
Response time: Within 24 business hours
Operated by: Infinite Three Pty Ltd
ABN: 25669478335